How has the organisation identified individuals, organisations or providers that can deliver care, services and supports to better meet consumer choices? Consumers say they have quality personal or clinical care because the workforce and relevant others have correct and up-to-date information. They benefit from different organisations working together and sharing information about them. They also say the care from the other individuals, organisations or providers are delivered in a culturally safe way. This includes how it changes its policies, procedures and practices based on best practice evidence. In particular, the workforce needs to have the competency, qualifications and knowledge to deliver safe and effective personal and clinical care and promote consumers’ health, well-being and cultural safety. Organisations that take the right approach will deliver care that is culturally safe, provide it in the most suitable setting, and deliver it in a timely manner. What systems are in place to gain access to relevant health professionals’ assessments that can help prevent and manage high-impact or high-prevalence risks for consumers? Records show that the organisation educates relevant members of the workforce in antimicrobial resistance and strategies to reduce the risk of increasing resistance to antibiotics. How these restrictions affect the consumer’s day to day activities or function also depends on the consumer’s personal circumstances and environment. The new Aged Care Quality Standards commenced on 1 July 2019. How does the organisation demonstrate that it uses and references national accepted guidelines for infection control and prevention, including those provided during the coronavirus (COVID-19) pandemic, for example the CDNA guidelines and the Commission Outbreak Management Planning guidance? The Aged Care Quality and Safety Commission (Commission) expects organisations providing aged care services in Australia to comply with the Quality Standards. © Commonwealth of Australia The organisation’s strategic and operational planning describes activities that maintain a network of individuals, organisations or providers they can refer consumers to. How does the organisation apply risk management principles to implement systems for a clean environment and equipment? Standard 3: Personal Care and Clinical Care focusses on the expectations that the community and consumers have regarding the safe, effective and quality delivery of personal and clinical care and is aimed at leaders, managers and other staff members responsible for the delivery of care and services to consumers receiving residential aged care and home care services. improve the safety, effectiveness and consistency of care and reduce the risk of harm. This can involve the organisation’s service environment, equipment, workforce training, systems, processes or practices that affect any aspect of how they deliver personal and clinical care to consumers. Government restrictions on visitors to aged care services apply equally to visiting medical practitioners and allied health providers. The new Standards comprise eight standards which provide a framework of 42 core requirements for quality and safety in the provision of care and … The organisation is expected to then have policies and procedures that support the workforce to deliver care and treatment in line with this approach. This means working with the consumer making any reasonable changes to tailor care and providing support to help consumer’s understand and make informed decisions about their options. Are there processes for communicating protocols where the care takes place and between the workforce or providers, organisations or individuals where care and services are shared? How does the organisation monitor whether they tailor and deliver personal and clinical care in line with the consumer’s needs, goals and preferences? The Standard applies to all services delivering personal and clinical care specified in the Quality of Care Principles of 2014. A consumer may experience health conditions or impairments that restrict their capacity or abilities. The workforce can describe how they get information or advice on best practice to manage high-impact or high-prevalence risks. Good information management systems mean the consumer doesn’t have to keep repeating their story. Courses and education ; Compliance assistance; Educational videos; Education resources; Online learning; Media. To develop strategies to minimise the affect and number of risks for consumers, organisations can use advice from allied health practitioners and others. This means organisations make sure that the personal and clinical care they provide is: Organisations are expected to refer to relevant national guidance about how to deliver safe and effective care and to implement this in their services. Consumers say members of the workforce explain risks to their well-being and they get to have input into the steps to reduce the risks. The workforce can describe how the organisation supports them to deliver personal and clinical care that is best practice and meets the needs of each consumer. How does handover occur? Can the organisation’s infection control processes be quickly escalated in line with the current situation? This includes practices that make sure consumers have information and support to make decisions about their care. Consumers say that where the organisation has been unable to provide suitable care they have helped organise someone else to provide it. Evidence of how the organisation monitors and reports its performance against this requirement. Standard one also has an 'intention' which indicates it acts as the … For example, if there is a risk that a consumer may fall, the care and services plan would include what assistance or mobility aid the organisation will provide to help the consumer to move about safely. The workforce can describe the practical steps they take to reduce the risk of increasing resistance to antibiotics. They give clear statements of expected performance and provide criteria to evaluate how well a service is performing … Consumers and their representatives have been given information on how to minimise the spread of infections, such as hand washing. The organisation is also expected to find ways to include consumers, their representatives and others the consumer wants involved, in communication processes. Staff say the organisation has told them about the benefits of the influenza vaccination and offered them an influenza vaccination each year. There needs to be a timely response if a consumer is in physical, psychosocial or spiritual distress to ensure suffering is prevented or relieved and their dignity is maintained at their end of life. if their regular member of the workforce changes, when members of the workforce change between work shifts, when a consumer is transferred to hospital for specialist treatment. spiritual and emotional life (feelings, thoughts, beliefs, attitudes). Aged care providers must demonstrate how their COVID-19 response plan aligns with the Communicable Diseases Network of Australia (CDNA) infection control guidelines. improve the consumer’s experience of care and deliver care which reflects their choices. Policy and procedures document the organisation’s processes for responding to deterioration or change in a consumer’s condition, health or abilities, relevant to the services they provide. What systems and processes has the organisation implemented to prevent and control infection and to support appropriate use of antimicrobials? This requirement explains how organisations are expected to respond to deterioration or change in a consumer’s mental health, cognitive or physical function, capacity or condition. Records evidencing workforce influenza immunisation program, up-to-date records of staff flu vaccinations, and evidence of methods to promote the benefits of vaccination to staff. Standard 3: clinical and personal care. This resource was developed with support from the Victorian Department of Health and Human Services. Personal care and clinical care, supervising or helping with bathing, showering, personal hygiene and dressing, providing personal mobility aids and communication assistance for consumers with impaired hearing, sight or speech, nursing services, such as catheter care and wound management, services aimed at getting back or improving a consumer’s independence or daily living activities. Aged Care Standard 4 and supporting the goals at the end of life; Aged Care Standard 3 and enabling best practice personal and clinical care; Aged Care Standard 2 and Ongoing Assessment and Planning; Aged Care Standard 1 and Palliative Care; Addressing the new Aged Care Quality Standards; palliAGED 2nd Anniversary; Advance Care Planning; palliAGED Practice Tips; Latest Evidence; Order Resources; … Communications that show that the organisation updates the workforce on new or changed practices to assess and manage high-impact or high-prevalence risks to consumers’ safety, health and well-being. Aged Care Accreditation Standard 3.4, 3.5 and 3.6 Author: WACHS Great Southern Aged Care Improvement Coordinator \(C.Hunter\) Subject: Aged Care Accreditation Standard 3.4, 3.5 and 3.6 Created Date: 3/15/2017 9:24:20 AM What are the organisation’s barriers to timely referrals and does it actively work to remove these barriers?